Return Policy

Our Return Policy lasts 14 days.
We do not accept any returns or exchanges after 14 days since the day of the item was delivered.

■Return/Exchanges

・We do not accept any returns or exchanges unless the item you purchased is defective.
・We cannot accept returns or exchanges based on your personal preferences.
・If the item is damaged or stained due to your error, we cannot approve returns.
・If you have received a defective item, please contact us at [awa@tatamiser.co.jp] including the details and picture to proof the defective item.
・If the return is accepted, we will send the address to send back via email.
・Please remind that shipping charges including import taxes must be paid by you.
・We will not refund any shipping charges or import taxes.
・Depending on where you live, the item may take for your exchanged product to reach may vary.